Fall deal: 15% off from 2 rackets, code HERFST, until 31 October

Frequently asked questions

Printing and design

What file should I send?

An SVG or a PDF gives the sharpest result, because vector files stay crisp at any size. If you send a PNG or a JPG, make sure it is at least 1500 pixels wide. We check how sharp your image will be on the racket, and you see the result on the print proof before anything is printed.

Will the holes run through my logo?

Yes, and you see it beforehand. Every padel racket has perforations in the face, and they run through your design as well. In the configurator the holes sit as a layer over your artwork, so you can move your logo until it sits right.

Can I use any colour?

Yes. The face is printed digitally in full colour, so your logo, photo or text can be any colour. On carbon a colour can come out slightly differently from your screen; the print proof shows you the result before anything is printed. The edge and the throat are not printed.

Ordering and payment

Can I order a single racket?

Yes. Every racket is made and printed to order, so there is no minimum. From five pieces the unit price drops. Up to 199 pieces you order directly, and from two hundred we quote individually.

From what quantity do I get a discount?

From 5 rackets the price per racket drops, and it drops further at 10, 25, 50 and 100. The 3K is € 149 each, € 139 from 5, € 129 from 10, € 99 from 25, € 68.99 from 50 and € 64 from 100, VAT included. The exact tiers per material are on every product page. Up to 199 pieces you order directly; from 200 we make a quote.

Shipping and returns

How long until I have my racket?

Count on three to five weeks from the moment you approve the print proof. Every racket is made to order and then printed, so it is not sitting on a shelf. That is what we expect, not a guarantee. If you need it by a particular date, tell us and we will say honestly in advance whether that is possible.

Can I return a printed racket?

A racket with your design on it cannot be taken back. That is the legal exception to the right of withdrawal for goods made to your specification, and you tick it explicitly when ordering. We do not sell blank rackets. Until you approve the print proof, you can cancel free of charge. If something is wrong with the print or the racket itself, report it within two months of discovering it and we will sort it out.

What does shipping cost and which countries do you deliver to?

We deliver to all 27 EU countries. Shipping to the Netherlands, Belgium, Luxembourg and Germany is always free, with no minimum amount. To the other EU countries shipping costs € 9.95 for one racket, and from two rackets in the same order it is free there too. If you choose express delivery, € 29 per order is added. We do not deliver outside the EU for now; if you live there, please get in touch.

Business

From how many rackets does this make sense for a company?

The unit price drops from five pieces, and again at ten, twenty-five, fifty and a hundred. The amounts per material are on every product page, and as a business you can show them excluding VAT. Up to 199 pieces you order directly, with an invoice in your company name; with a valid VAT number from another EU country, the VAT is reverse-charged. From two hundred pieces, or with special requests, we make you a custom quote.

Can you print a different name on each racket?

A name per racket is possible; each racket with its own name counts as its own design. The volume price applies to the same design per quantity.

Question not answered here? Get in touch.

Questions or a custom proposal?

About your design, a team order or business gifts. Send us a message and we will think it through with you.

Reply within 1 working day

Prefer email? info@merchpadel.com

Or on WhatsApp: +31 6 34 58 60 11

All prices in euros. Free EU delivery from 2 rackets.