Terms and conditions

This is a translation. In case of any difference in interpretation, the Dutch text prevails.

Version 2026-11-04. These are the terms under which we supply.

1. Who we are

MerchPadel is a trading name of Gemini Marketing.

• Place of business: Nijmegen, Netherlands
• Chamber of Commerce number: 95627960
• VAT number: NL005166570B27
• Email: info@merchpadel.com

2. What these terms apply to

These terms apply to every order you place with us. You accept them during checkout. We record which version you accepted and at what moment, so that it is clear afterwards which text applied.

3. Prices and VAT

All prices on the site are calculated by our server, not by your browser. For consumers we show prices including VAT; business customers can switch the display to excluding VAT. Where a price says "from", that is the price per piece for the quantity and material shown with it. Surcharges, such as a double grip (€ 2.95 per racket), are shown separately before you pay; the finish (matte or gloss) is free. A sand texture for more spin is available as an extra (€ 89 one-off per design). What you pay is always the amount shown at checkout.

As long as we stay below the EU threshold for distance sales, we charge Dutch VAT (21%), also for delivery to another EU country. Once we exceed that threshold, we charge the VAT rate of the country of delivery. Business customers in another EU country can enter a valid VAT number; if VIES confirms it is valid and belongs to the country given, we apply the reverse charge. If we cannot check the number or it is invalid, we simply charge VAT. We never reverse charge on the basis of a failed check.

For delivery outside the European Union we do not charge Dutch VAT: this is an export, and you pay the price without VAT. Import duties, local VAT or GST and customs clearance costs are not included in the price. They are levied in the country of delivery, usually by the carrier on delivery, and are paid by you.

Prices and VAT rates are frozen on the order. Later price changes in our catalogue do not affect your order.

Any promotion or discount code always states its conditions and end date. If we show an earlier price alongside a price reduction, that is the lowest price we charged for that product in the thirty days before.

4. Ordering, print proof and production

This is how every order works: you create your design (yourself in the design tool, or you send your logo and we set it up), you pay, and then you receive a digital print proof by email for approval. Nothing goes into production before you have approved that proof. If something is not right, we adjust it free of charge.

If you first request a quote or a free design proposal, you are not committed to anything. The agreement is only concluded when you accept the quote and pay. You then still receive the print proof for approval before printing.

If you do not respond to the print proof, your order waits; we do not start production on our own initiative. If you want to cancel before you have approved, we refund the full amount.

After your approval we place the file on the factory template one more time. If anything differs there, you hear it from us before anything is printed.

Your approval of the print proof is final. From the moment you approve the print proof, you can no longer cancel or change the order, and we do not refund the amount. Your product is then made specially for you and we cannot sell it to anyone else. That also applies if you change your mind, if you would have wanted the design differently after all, if a colour or a size disappoints you on arrival while it was on the proof you approved, or if you no longer need the product because a tournament or a campaign is called off. Up to your approval you can still cancel free of charge and get everything back. Your statutory rights in the event of a defect are not affected by this: if what we deliver is damaged or differs from the print proof you approved, article 7 applies as normal.

5. Right of withdrawal

Products with your design are not covered by the right of withdrawal. When you buy at a distance, as a consumer you normally have fourteen days to change your mind. The law makes an exception for products made to your specifications and clearly intended for you personally (article 6:230p sub f under 1° of the Dutch Civil Code). That applies to all our products with your design, such as a racket, shirt, polo or cap: each product is only made and printed once you have supplied your design, and a product with your name or logo cannot be sold to anyone else.

That is why we ask you to confirm this explicitly at checkout. Without that tick you cannot order. We record the confirmation with your order.

What you can always do: until you approve the print proof, you cancel free of charge and get the full amount back (article 4). After that you cannot: your approval of the print proof is final and rules out cancellation and refund. And this exception does not affect your statutory rights in the event of a defect; article 7 applies for that.

6. Delivery

You can expect a racket to arrive within about four weeks (three to four weeks). Clothing is printed and shipped within two working days of your approval and is expected to arrive within about a week. If you order a racket and clothing together, they arrive in two shipments. These periods are counted from the moment you approve the print proof, not from your payment. They are an expectation and not a strict deadline, unless we have agreed a fixed date with you in writing. If we cannot make it within that period, we let you know as soon as possible. You can then give us a reasonable extra period; if we miss that too, you may cancel the order and get your money back.

We deliver to all countries of the European Union. Shipping is free to all EU countries, for any quantity and with no minimum amount. We ship via a recognised parcel carrier (for example PostNL, DHL or DPD, depending on the country) with a tracking code. The risk of damage or loss passes to you when you, or someone you have designated, receive the parcel.

Outside the EU we deliver to Switzerland, United Arab Emirates, Qatar, Kuwait, Singapore, Hong Kong, Australia, New Zealand, and Canada. For this we charge €19.95 shipping per order, without VAT. You pay import duties and local VAT or GST in the country of delivery (article 3). Allow about 4 to 8 extra working days for transport and customs on top of the expected delivery time. The articles on the right of withdrawal (5) and the guarantee (7) also apply to delivery outside the EU. We do not deliver to other countries outside the EU for now; if you live there, please get in touch.

7. Warranty and complaints

You are entitled to a product that does what you may expect of it and matches the print proof you approved. That is your legal right, and these terms do not limit it. If something is wrong with the print or the product, or it arrived damaged, we put it right: we print or make it again, or you get your money back.

Report a defect within two months of discovering it, via info@merchpadel.com, preferably with photos. Then you are always on time. You get an answer within one working day.

Not covered by the guarantee: normal wear, damage from incorrect use, and anything that was already visible on the print proof you approved. Small colour differences between your screen and the print cannot be avoided technically and are not a defect in themselves.

Only notice a production fault after using the product? Just report it: having used the product is no reason to reject your report.

8. Your design

You remain the owner of what you supply. By ordering you give us permission to use your design to make the product and the print file.

You warrant that you have the right to have printed what you supply. Do not supply logos, brands or images belonging to others without permission. We may refuse a job if we believe it infringes third party rights or is offensive, discriminatory or otherwise unlawful. In that case we refund.

By placing an order you give us permission to show the result: the printed product and the design on it, on merchpadel.com, in our newsletter, on our social channels and in our advertising. That permission is worldwide, free of charge and without an end date, and it continues to apply after your order is completed. We never print your design on products for anyone else and we do not sell it or pass it on.

If you would rather we did not, let us know at info@merchpadel.com, in advance with your order or later. We then take it off our own channels within ten working days. Advertising that is already running and material that has already been printed cannot always be undone. By placing your order you also confirm that you may grant us this right: if you supply a logo or brand name belonging to someone else, make sure that party agrees to this.

9. Payment

Payment is handled by Mollie, with Mastercard, Visa, PayPal, Apple Pay, Google Pay and Klarna. Depending on your country, local methods are added: iDEAL (Netherlands), Bancontact (Belgium, Luxembourg), MB WAY (Portugal) and Multibanco (Portugal). Which methods you see depends on your country and the amount. Your card or bank details never reach our server: you pay on Mollie's secure payment page. We always check the payment status directly with Mollie.

For orders on account, possible only by arrangement, a payment term of fourteen days applies.

10. Liability

Our liability is limited to the amount of the order concerned. We are not liable for consequential loss, such as lost revenue or an event not going ahead. These limitations do not apply in case of intent or deliberate recklessness on our part. If you are a consumer, they also do not apply to your legal rights in case of a defect (article 7), nor to the extent that the law does not allow them towards consumers.

11. Complaints, applicable law and disputes

If you have a complaint, please tell us first via the contact page or by email. We look for a solution together with you and respond within one working day.

Dutch law applies to these terms and to your order. If you are a consumer, you keep the protection of the mandatory rules of the country where you live. If we cannot resolve it together, you can take the dispute to the competent court; as a consumer you may also go to the court where you live.

12. Changes

We may amend these terms. The version that applies to your order is always the one you accepted at checkout, and we record that version with your order.

See also returns and complaints, shipping, contact and the privacy statement.