From the factory of top brands
Our guarantee
You are not committed to anything until you approve the preview.
Free preview first
You get a digital preview of your product by email (the print proof).
Made after your approval
Nothing goes into production until you approve the preview.
Free changes
Something not right? We adjust the preview for free.
Money back until approval
Cancel before you approve and you get the full amount back.
Our mistake? Free reprint
If the print differs or there is a manufacturing fault, we make it again or refund you.
Racket in 3 to 4 weeks
Counted from your approval. Clothing arrives in about a week.
Secure payment via Mollie
Your card or bank details never reach our server.
- and 7 other payment methods
Print guarantee: how it works
What we fix
- The print differs from the preview you approved
- Your product arrived damaged
- A manufacturing fault, even if you have already used the product
What is not covered
- Normal wear
- Damage from incorrect use
- Anything already visible on the preview you approved
- Small colour differences between your screen and the print
How to report it
- Email info@merchpadel.com with your order number
- Add photos of what is wrong
- Report it within two months of discovering it
You get an answer within one working day. We print or make it again, or you get your money back.
Delivery time and delays
- Racket: 3 to 4 weeks after your approval
- Clothing: printed and shipped within 2 working days of your approval, with you in about a week
- Racket and clothing together? They come in two shipments
- Free shipping across the EU, with tracking
If we cannot make it in time, we let you know as soon as possible. You can then give us a reasonable extra period. If we miss that too, you may cancel the order and get your money back.
Returns: the honest answer
We make a product with your design especially for you. That is why the legal 14-day cooling-off period does not apply (article 6:230p sub f of the Dutch Civil Code, based on article 16(c) of EU Directive 2011/83/EU). You confirm this when ordering.
What you do have
- Free cancellation until you approve, with the full amount back
- The print guarantee if we make a mistake
- Your legal rights in case of a defect
Clothing without print is not made to order. As a consumer you do have the legal 14-day cooling-off period after receipt. Email us if you want to use it.
Not sure what to do? We are happy to help: info@merchpadel.com
Questions about our guarantee
What if the print is not right?
Does the print differ from the preview you approved, or is there a manufacturing fault? Then we print or make it again, or you get your money back. Report it within two months of discovering it, preferably with photos.
Can I return a racket with my own design?
No. A product with your design falls outside the legal cooling-off period, because we make it especially for you. You do get a free preview first, and until you approve you can cancel free of charge.
Until when can I cancel?
Until you approve the preview. You then get the full amount back. After your approval we make your product especially for you and you can no longer cancel.
What happens if I do not respond to the preview?
Your order simply waits. We never start production without your approval.
How long does delivery take?
A racket arrives 3 to 4 weeks after your approval. Clothing arrives in about a week. If we cannot make it in time, we let you know as soon as possible.
Is paying secure?
Yes. You pay on the secure payment page of Mollie. Your card or bank details never reach our server, and we always check the payment status directly with Mollie.