Shipping and delivery time
Every product is made and printed to order. That takes time, and that time is explained honestly below.
How the delivery time adds up
- After your order you receive a preview of your product to approve (the print proof, with the holes on top for a racket) by email within 1 working day. With your own design from the editor, we make it from the print file of your design.
- After your approval the product goes into production and is printed.
- As soon as the parcel is on its way you get a track and trace code.
The sooner you approve the preview, the sooner the clock starts.
Delivery time per product
You can expect a racket to arrive within about four weeks: three to four weeks after your approval.
| Model | Delivery time |
|---|---|
| MerchPadel 3K | Delivery 3 to 4 weeks after approval |
| MerchPadel 12K | Delivery 3 to 4 weeks after approval |
| MerchPadel 18K | Delivery 3 to 4 weeks after approval |
Clothing is printed and shipped within two working days of your approval and is expected to arrive within about a week.
If you order a racket and clothing together, they arrive in two shipments.
Shipping costs
Shipping is free to all 27 EU countries, for any quantity and with no minimum order. We ship with a recognised parcel carrier (for example PostNL, DHL or DPD, depending on the country), with a tracking code.
Outside the EU we deliver to Switzerland, United Arab Emirates, Qatar, Kuwait, Singapore, Hong Kong, Australia, New Zealand, and Canada. There you pay €19.95 delivery per order and no Dutch VAT (export). Import duties and local VAT/GST are not included and are collected by the carrier on delivery. Allow about 4 to 8 extra working days for transport and customs. Live in another country outside the EU? Please get in touch.
Deadline?
Does your order have to arrive on a fixed date, for a tournament or an event? Mention it with your order or email us beforehand, and we first confirm whether it is feasible before you pay.