Privacy statement

This is a translation. In case of any difference in interpretation, the Dutch text prevails.

What we keep about you, why, and how to get rid of it.

Who processes your data

Gemini Marketing, trading under the name MerchPadel, is the data controller.

• Nijmegen, Netherlands
• Chamber of Commerce number: 95627960
• Privacy questions: info@merchpadel.com

What we process and why

When you order

We process your name, email address, delivery address, billing address and, if you order as a business, your company name and VAT number. We also record which version of the terms and conditions you accepted and at what moment, and that you waived the right of withdrawal for personalised products.

Basis: performance of the contract. Without this data we cannot deliver and cannot issue an invoice.

Your design

What you upload (a logo, a photo) and the text you add, we keep in order to make the product and generate the print file. If there is a name on the racket, we therefore keep that too. We only create the print file once your payment has cleared. Once your design is ready in the editor, we also keep it if you have not ordered anything yet: as an anonymous draft, without a name or email address, only with the random session code of our own visitor measurement. That way we can see which designs are being made. If you do not save it, put it in your cart or order it, we delete that draft automatically after 30 days.

Your VAT number

If you supply a VAT number, we check it against VIES, the database of the European Commission. We store the result of that check as evidence with your order, because the tax authority may ask for it.

Checking your address

If you order for delivery in the Netherlands, we fill in the street and town for you as soon as you have entered your postcode and house number. To do this, our server looks up those two details with the PDOK Locatieserver of the Kadaster (the Dutch government’s Land Registry), which takes the addresses from the Dutch Basic Register of Addresses and Buildings (BAG). Only the postcode and house number are sent, not your name and not your IP address, because the request comes from us and not from your browser.

When you request a quote

Name, email address, your description, any uploaded file and, if you fill them in, your phone number, company name and VAT number. Legal basis: your request for a quote.

Technical data

To prevent anyone from automatically overloading our upload function, the quote form or the VAT check, we count the number of requests per visitor. For that we do not keep an IP address but an encrypted derivation of it that cannot be reversed. That counter expires by itself and is cleaned up daily. Basis: our legitimate interest in keeping the shop reachable.

Newsletter and waiting list

If you sign up for the newsletter, or ask for a message as soon as a product is available (the waiting list), we keep your email address, where on the site you signed up, the language of the page, for the waiting list the product and the quantity if you enter one, and the text with which you gave consent, with the time. Purpose: sending you the newsletter, at most once a month, or one message as soon as the product is available.

Legal basis: your consent. You first receive an email with a confirmation link (double opt-in); your sign-up only becomes active after you click it. That way nobody can sign up someone else's address. If you do not click, we send you nothing further and delete your data after 30 days.

You can unsubscribe at any time: via the unsubscribe link in every newsletter, or by emailing info@merchpadel.com. After that we no longer email you, and we delete your data within 30 days.

Emails to customers and the button with tips

If you order from us, we email you now and then about our own similar products, such as new models and offers. Legal basis: legitimate interest (Article 13(2) of the ePrivacy Directive). You can refuse this when you order with the box at checkout, and you can unsubscribe in any email. If you choose the button with ‘+ tips’ in the editor, you consent to one reminder the next day and to the newsletter, at most once a month. You can withdraw that consent at any time, via the link in any email or by emailing us.

Your cart, if you do not check out straight away

Since 13 November 2026 we no longer save a guest’s cart (not logged in) to send reminders. If you ticked the email box at checkout yourself before that date, you may still get at most two reminders about that cart. Legal basis: the consent you gave then.

We delete that previously saved data (email address, cart contents without amounts, language and consent text) no later than 14 days after the last change. Every reminder has an unsubscribe link, and unsubscribing deletes it straight away.

Whether a service email is opened

In service emails about your order, quote or account we measure whether the email was opened and whether you click a link, to improve our service (for example, to see whether a print proof or payment link arrived). For this we only store the time and whether it was probably automatic, no IP address and no device data, and we keep it as long as the order or quote itself. Reminders about your basket and the newsletter are not measured this way. Legal basis: our legitimate interest. If you turn off images in your email program, we do not measure opens.

If you do not complete an order

If you do not complete an order, we send at most two service emails about that order. Legal basis: legitimate interest. You can stop this with one click.

Which carts are not checked out

To see how many carts do not lead to an order, the cart cookie also holds a random number. With that number we only store the value of the cart, how many and which products are in it, when it was changed and whether it led to an order. No name, email address or IP address is stored with it, and we share it with no one. Legal basis: our legitimate interest in improving the shop.

Team photos

If you upload a photo of your team or club through the link in our review email, we store the photo, the caption you type yourself, your consent (for the website, for social media, and that you are allowed to share the photo) and the order number the photo belongs to. Legal basis: your consent. We only use the photo in the places you ticked, and only after we have approved it. We do not keep the location and camera data in the photo. You can remove the photo at any time on the same page; we then delete the file.

Cookies

We use a basket cookie so your order does not disappear when you reload the page. It contains only product numbers and quantities, no amounts and no personal data. That cookie cannot be read by scripts and expires after thirty days. It is technically necessary, so we do not have to ask consent for it. If you choose a language, a language cookie remembers that choice for one year. It contains only the language code.

Your choice of seeing prices including or excluding VAT is stored in your browser itself. That information never reaches our server.

We only place analytics or advertising cookies if you consent through the cookie banner. If you decline, those cookies are not placed; Google then only receives signals without a cookie, see ‘Measurement and advertising’.

Measurement and advertising

In the cookie banner you choose per type. Analytics: Google Analytics 4 (visitor statistics) and Microsoft Clarity (heatmaps and recordings of how the site is used). Marketing: the Meta pixel, the Pinterest tag and, when we advertise there, Google Ads (to measure which ads on Facebook, Instagram and Google lead to a request or an order, and to improve those ads). ‘Accept all’ switches both on, ‘Reject all’ neither, and under ‘Choose my own’ you choose yourself. If you make no choice or reject all, we place none of the measurement cookies below and Microsoft Clarity and the Meta pixel do not load; Google then only receives signals without a cookie (see below). Legal basis for the cookies and the pixel: your consent.

Google without consent. The Google tag (Google Analytics and, when we advertise there, Google Ads) also loads if you make no choice or choose necessary only, but then in the ‘no consent’ state of Google Consent Mode. No cookies are placed or read. Google only receives separate signals without a cookie or a lasting ID, such as which page was viewed, the time and the type of browser and device; ad click IDs are left out. Google sees your IP address, as with any request on the internet, but Google Analytics does not store it. Google uses these signals only to estimate visits and conversions statistically (modelling), not to recognise you or personalise ads. If you add something to your basket, send a request or place an order without consent, Google receives that as such a signal too: the amount excluding VAT, the products and the order or request number, without email address, name or cookie. Meta receives none of it. Only after your consent are the cookies below added. Legal basis: our legitimate interest in measuring how the site is used.

If you place an order or request a quote or print proof, and you have given consent, we also send that event from our own server to Meta (Conversions API) and, for an order, to Google (Measurement Protocol). It contains the type of event, the amount excluding VAT, the products, the order or request number and your email address in an unreadable (hashed) form. For a request, your IP address and browser details (type of browser and device) are also sent to Meta, and for an order your browser details and the cookie IDs below (_fbp, _fbc, _ga). This only happens with your consent. This way an order is counted once, even if an ad blocker stops the pixel. We do not store your IP address.

With your consent for marketing we also remember which campaign brought you here (the UTM codes in the link and the click ID from Meta or Google) and attach it to your order or request. This shows us which ads work.

Microsoft Clarity (Microsoft Ireland Operations Ltd.) shows us where visitors click and scroll and where they get stuck, with heatmaps and recordings of how the site is used. It only loads with consent for analytics. What you type in forms, and your name, address and email address, are made unreadable (masked) in those recordings. Clarity does not run on the thank-you page, in your account or on the links to a quote or print proof. Microsoft processes this data partly in the United States, on the basis of the EU-US Data Privacy Framework.

We also count visits without cookies (page, city and country, no IP address) to see how the shop is used. We note how far a visit gets, for example editor opened, logo uploaded or basket (only the step, the product and the language, never the content of a design). Individual visits are deleted after 7 days and the steps per visit after 30 days, after which only anonymous daily totals remain. If you are logged in as a customer, we can see which pages you visit, so that we can help you better; no tracking for advertising.

Customer profile. If you have an account, we store when you last logged in. If you gave consent for analytics and we recognise you as a customer (logged in, via a link in one of our emails or after your order), we also store with your customer details which pages you viewed and what you did (for example editor opened, logo uploaded, basket, checkout, print proof viewed, logged in), when you last visited, how often, the type of device (computer, phone or tablet) and the channel through which you found us. This helps us help you faster; we do not use it for advertising and we do not store your IP address. We delete this data after 12 months. To request access or deletion, email info@merchpadel.com.

Designs in the editor. If you gave consent for analytics, we store with a design you make the country and city you visited from (derived from your connection, without storing your IP address), the type of device, the channel through which you found us, how many pages you viewed and how long you spent in the editor. Without that consent we store none of this. This helps us help you; we do not use it for advertising. We delete an anonymous design after 30 days and this data after 12 months at the latest.

Advertising (if active). The Meta pixel and Google Ads conversion tracking (Google Ireland Ltd.) only run during periods in which we advertise on Facebook, Instagram or Google. Even then the Meta pixel only loads with consent for marketing; Google Ads only places cookies with that consent and otherwise only receives the cookieless signals described above. Google Ads then measures which ad led to a request or an order, using the click ID from the link (gclid) and the cookie below. If we do not advertise on a channel, the measurement for that channel does not load.

Google (Google Ireland Ltd.) and Meta (Meta Platforms Ireland Ltd.) also process this data for their own purposes, partly in the United States, under the EU-US Data Privacy Framework. If you are logged in to Facebook or Instagram, Meta can also read its own cookies on its domains; see the Meta cookie policy. Google and Meta are therefore not our processors and are not covered by the processing agreements under ‘Who we share with’.

With your order or request we keep the cookie IDs (_fbp, _fbc, _ga) and your browser details only until the event has been sent to Meta and Google, and for 90 days at most. We keep the campaign data (UTM codes, landing page, click ID) for 13 months. After that, only whether you gave consent remains. This is separate from the seven years that apply to the order itself.

We count per day how often each choice is made in the cookie banner (all, necessary only or a custom choice) and in which version of the banner, plus once per browser that the banner was shown. We test two versions side by side; your browser remembers which one you see. This happens without a cookie, without an ID and without storing your IP address: only a number per day is kept. This tells us whether the banner is clear.

Change your choice

You can withdraw your consent at any time. With the button below, or via Cookie settings at the bottom of every page, you switch each type on or off. Whatever you switch off stops immediately, and we delete its cookies on this domain.

Who we share with

We do not sell your data. We do use service providers that the shop needs to work. They only receive what they need for their task and may not use it for anything else; we set this down with each of them in a data processing agreement.

Data outside the European Economic Area

Vercel, Neon, Google, Resend and Klaviyo are American companies; part of the processing may take place in the United States. This is based on the EU-US Data Privacy Framework, which these companies have joined, and otherwise on the standard contractual clauses of the European Commission.

Our production partner makes the rackets in Pakistan. The European Commission has not adopted an adequacy decision for Pakistan. We therefore set down the transfer with the European Commission's standard contractual clauses. We send the factory as little as possible: only the print file and the order number, never your address, email address or phone number. If there is a name on your racket, it is also in the print file; otherwise the racket cannot be made. Legal basis: performance of the contract. You can ask us for a copy of these arrangements.

How long we keep it

Your rights

You may ask us for access to your data, for correction, for erasure, for restriction of processing, and to receive your data in a common file format. If you give consent for the newsletter, you may withdraw it at any time.

Send your request to info@merchpadel.com. We respond within one month. One limitation: data covered by the statutory tax retention obligation cannot be deleted by us before seven years have passed.

If you disagree with how we handle your data, you can lodge a complaint with the Dutch data protection authority at autoriteitpersoonsgegevens.nl.

Security

The connection to this site is encrypted. We do not process payment details ourselves, they go straight to Mollie. The admin is protected by a password and does not appear in search engines. Only people who need it for their work have access to orders.

See also the terms and conditions.